Privacy Policy

Tobu Corporation (hereinafter referred to as "the Company") establishes the following policy to appropriately handle customers' personal information. This policy applies to inquiries from the Company's official website, consultations regarding reservations, and the handling of related information.

1. Information to be Acquired

The Company acquires the following information entered or provided by customers to the extent necessary for response.

・Name, company name, email address, phone number

・Desired date of use, usage time, number of people, pick-up and drop-off locations, itinerary, flight number, and other consultation details

・Inquiry content and subsequent communication details

・Text or images sent when using AI input assistance

Additionally, for the operation of the website, prevention of misuse, and troubleshooting, we may handle IP addresses, access dates and times, browser information, request identification information, etc.

2. Purpose of Use

The acquired information will be used for the following purposes.

・Responding to inquiries and contacting the individual

・Confirmation of estimates, reservation details, and arrangements for dispatch and shuttle services

・Communication regarding negotiations and partnerships with corporate customers

・Management of response status to requests, prevention of duplicate transmissions and misuse

・Safe operation of the website, investigation and improvement of issues

・Compliance with laws and regulations and response to disputes

3. Sending Inquiries

Inquiries confirmed and sent by the customer will be notified to the Company's contact point by email, etc. The person in charge will check the content to the extent necessary for response.

Sending the form and receiving a notification does not mean that a reservation or transportation contract has been established. Please confirm reservation details and fees separately through communication from the Company.

4. About AI Input Assistance

AI input assistance is a function that organizes contact information, dates, itineraries, etc., from text or images sent by the customer and assists with input into the form. When using this function, the sent content is processed by an external AI service using OpenAI's API.

The results from AI may contain errors or omissions. Please be sure to check the content before officially sending it. Simply executing AI input assistance does not send inquiries or make reservations.

The use of this function is optional. You can also enter information manually without using it. Please do not send unnecessary information for input assistance, such as My Number, passport number, credit card information, medical information, etc. If including information about others, please confirm the necessary permissions and consent.

5. Outsourcing, Third-Party Provision, and Handling Abroad

For email transmission, website delivery, system operation, AI input assistance, etc., we may outsource the handling of information to external businesses to the necessary extent.

Apart from outsourcing, if it becomes necessary to provide information to other businesses, we will provide necessary explanations and obtain consent unless permitted by law.

When using external services, information may be handled outside of Japan. In such cases, we will conduct necessary confirmations, provide information, and carry out procedures in accordance with applicable laws.

6. Safety Management and Storage

The Company will implement safety management appropriate to the business, such as protecting communications and restricting access by handling personnel, to prevent information leakage, loss, and misuse.

Information related to inquiries will be managed for the period necessary for responses, arrangements, legal obligations, dispute resolution, etc., according to the purpose. The storage period may differ for emails, business records, system logs, and external services. Information that is no longer needed will be appropriately deleted or anonymized.

7. Cookies and External Content

The website and delivery services may use cookies and other technologies to provide display functions and ensure safety.

When loading external content such as videos and fonts, or moving to external sites such as SNS, the provider may acquire information such as IP addresses. Please check the policies of each provider regarding handling by external services.

Cookies, etc., can be managed in the browser settings. However, some functions may become unavailable.

8. Disclosure, Correction, Suspension of Use, etc.

If you wish to be notified of the purpose of use, disclosure, correction, suspension of use, deletion, etc., of personal information held by the Company, please contact the following contact point.

We will respond in accordance with applicable laws after confirming your identity. We may not be able to accommodate all requests due to legal retention obligations and other reasons.

9. Changes to This Policy

This policy may be reviewed in response to changes in service content or information handling. The revised policy will be posted on this page. Changes that require separate notification or consent will be handled appropriately.

10. Contact Information

Tobu Corporation

Address: 3 Nakakayatsu Daibo, Ama City, Aichi Prefecture, 490-1113, Japan

Email: customer@toubu-japan.com

Phone: 052-890-9500

Please inform us that it is an inquiry regarding personal information and the content of the response you desire.